Returns, Exchanges, Cancellation & Repairs

At VeraByEden, each piece is carefully crafted with attention to detail and quality.
Please review our Refund Policy before placing your order.

By completing a purchase on our website, you agree to the terms outlined below.

Return Window

We accept returns within 7 days from the delivery date.

Return requests submitted after this period will not be accepted.

Condition of Returned Items

Returned items must meet the following conditions:

  • Unworn and unused

  • In original condition

  • Returned with original packaging, including all accessories, certificates, and complimentary items

Used items are not eligible for return.
If any component of the original packaging or included items is missing, a deduction will be applied to the refund.

Non-Returnable Items

For hygiene and customization reasons, the following items are final sale and cannot be returned or refunded:

  • All custom-made or personalized items

  • Enamel letter jewelry

  • Piercings

These items are produced specifically for the customer and are not eligible for return.

Custom Orders – Our Responsibility

While custom items are generally non-refundable, exceptions apply only if the error is caused by VeraByEden.

In such cases, the customer may choose one of the following options:

  • Free return with a full refund, or

  • Remake or replacement, with all shipping costs fully covered by VeraByEden

Incorrect or Faulty Items

If you receive an item that does not match your order specifications (such as incorrect gold color, chain length, or design details), please contact us immediately upon delivery.

Once the issue is verified:

  • The customer may choose between a full refund or a replacement

  • No restocking or shipping fees will apply

Discretionary Returns (Change of Mind)

If a return is not due to an error on our part, the following conditions apply:

  • A 20% restocking fee will be deducted from the refund

  • Return shipping costs are the responsibility of the customer

  • If the original order was shipped with free shipping, a $25 USD outbound shipping fee will be deducted from the refund

This applies to all eligible discretionary returns.

Return Shipping Addresses

Customers are responsible for sending returns to the correct return address based on their location.

United States Returns

VeraByEden
911 Central Ave
Albany, NY 12206 USA

Europe Returns

VeraByEden
26 Rothay Drive Reddish
Stockport SK5 6TQ
United Kingdom

We recommend using a tracked shipping service, as VeraByEden is not responsible for lost return shipments.

Customs Refusals & Undeliverable Packages

Packages that are refused, returned by customs, or cannot be delivered for reasons beyond our control will be subject to:

  • A 40% restocking fee

  • All related shipping and handling costs

Customs duties, taxes, and import fees are the responsibility of the buyer.

Refund Processing

Once a return is received and inspected, approved refunds will be processed within 7–10 business days.

Refunds are issued to the original payment method only.
Please note that additional processing time may be required by your bank or payment provider.

Order Cancellations

Orders may be cancelled or modified within 24 hours of purchase.

After this period, orders may enter production and will be subject to the terms of this Refund Policy.

Policy Updates

VeraByEden reserves the right to update or modify this Refund Policy at any time without prior notice.
The final decision regarding all returns and refunds rests with VeraByEden.