Quick Help

Below you’ll find quick answers to the most common questions about orders, shipping, returns, and custom requests.
If you need further assistance, please feel free to contact us.

Order Confirmation

Once your order is placed, a confirmation email is sent automatically.

  • Your order number is clearly stated in the confirmation email.

  • If you do not receive this email, please check your spam or promotions folder.

Shipping & Tracking

Domestic Orders (United States)

  • All U.S. orders are shipped via USPS First Class Mail.

  • Estimated delivery time: 2–5 business days after dispatch.

  • Tracking information is added once your order is handed over to USPS.

  • You will receive an email notification with your tracking number.

International Orders

  • All international orders are shipped from our atelier in Turkey via DHL Express.

  • Estimated delivery time: 1–2 business days after dispatch.

  • DHL tracking details are shared via email once your order ships.

Free Shipping & Signature Policy

  • U.S. domestic orders: Free shipping on all orders

  • Signature requirement:

    • Orders below $350 USD ship without signature

    • Orders over $350 USD require signature confirmation

    • If you prefer signature-free delivery for orders over $350 USD, please notify us before shipment

VeraByEden is not responsible for lost packages once delivery has been completed according to the selected signature preference.

Returns & Exchanges

We gladly accept returns within 7 days of delivery, subject to the conditions below.

Non-Returnable Items

For hygiene and customization reasons, the following items are final sale and cannot be returned:

  • Enamel letter jewelry

  • Personalized / custom-made items

  • Piercings

Eligible Returns

All other items may be returned under the following conditions:

If the issue is caused by us

Examples:

  • Wrong gold color sent (yellow instead of white)

  • Incorrect chain length sent

In such cases:

  • A full refund will be issued

  • No restocking fee will apply

Discretionary / Change-of-mind Returns

If the return is not due to an error on our part:

  • A 20% restocking fee will be deducted

  • Return shipping costs are the responsibility of the customer

  • If the original order qualified for free shipping, a $25 USD shipping fee will be deducted from the refund

Example:
If an order over $400 USD was shipped for free and later returned, the outbound shipping cost will be deducted from the refund.

Order Cancellations & Changes

  • Orders must be cancelled or modified within 24 hours of purchase.

  • After 24 hours, orders are considered in production and return policies apply.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Please contact us immediately via email

  • Include clear photos and your order number

We will evaluate the issue and, if necessary, repair, replace, or remake your item at no additional cost.

Payments

We currently accept the following payment methods:

  • Credit & Debit Cards

  • PayPal

  • Shop Pay

Additional payment options may be added in the future.

Custom Orders

We proudly offer custom-made jewelry.

For custom requests, please visit our dedicated page:
👉 https://verabyeden.com/pages/custom-orders

All custom order inquiries and communication will be handled through that page.

Customs & Import Taxes

  • Buyers are responsible for any applicable customs duties, taxes, or import fees

  • We are not responsible for delays caused by customs clearance

  • Refused or undeliverable packages are subject to:

    • 40% restocking fee

    • All related shipping and handling costs

Need Help?

If you still have questions or need assistance, please contact us via the contact details provided on our website.
We’re always happy to help.
info@verabyeden.com